Automotive & Consultation
Wait List to Notify and Engage Waiting Customers
The Solution to Busy Weekend Rush
How It Works
Improve customer experience and capture leads
Use Case @ Mercedes-Benz
Leading German Car Manfacturer
Situation at Mercedes-Benz Brisbane:
- Customers commonly visit dealerships during peak weekend rush to enquire about purchasing a car.
- Due to higher than usual volume of customers:
- Customers were being neglected,
- Customers serviced in wrong order,
- Reduced customer experience.
- Customers leave the dealership due to lack of assistance and long wait period,
- Staff would spend crucial time & resources trying to locate customer in showroom during peak period.
- Will track and automatically update waiting customer keeping engagement high,
- Staff are able to find customer quickly and redirect to sales team member,
- Record customer information such as phone/email for additional service.
- Customers are happier as they are served in the correct order and prioritised,
- Customer experience is greatly enhanced as customer can explore the showroom,
- Sales staff can focus on serving immediate customers without interruption,
- Lead capture for customers serviced, missed and on-going sales,
- Customer retention 60% greater.
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